Last Updated Date:
September 2021
New Features and updates for Web Service Users
Improvement Description | Benefit to Users |
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Extended the duplicate case lookback period from 30 to 365 calendar days |
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Restricted users from creating a duplicate case when another case for the same employee is open |
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Increased the number of results returned during the duplicate case check. The default was 100 cases per page, with the option to return a minimum of 1 and a maximum of 120 per page |
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Added a new case delay reason “Awaiting response on a case created with incorrect information” |
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Provided capability to search cases by using a combination of multiple case fields at once |
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Provided capability to close a case at the Scan and Upload stage of the case creation process |
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Required users to download the Further Action Notice before referring a case |
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Recently Auto-Closed Cases |
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