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In March 2020, E-Verify extended the timeframe for employees to take action on Social Security Administration (SSA) Tentative Nonconfirmations (mismatches) due to SSA office closures to the general public. E-Verify also extended the timeframe to take action to resolve certain Department of Homeland Security (DHS) mismatches when an employee cannot resolve a mismatch due to public or private office closures.
Employers should not take any adverse action against an employee because the E-Verify case is in an interim case status, even if the interim status is for an extended period.
Employers must continue to:
- Notify their employees as soon as possible about their mismatch results using the Further Action Notice. Employees will use this document to indicate their decision to take action on the mismatch;
- Confirm the employee’s decision in E-Verify within 10 federal government workdays from the date that the mismatch was issued;
- Click “Refer Case” in E-Verify for employees who choose to take action to resolve their mismatch; and
- Close the cases of employees who choose not to take action on their mismatches. If your employee received a mismatch but no longer works for you, please review the chart below. Despite SSA offices being closed to the general public due to COVID-19, employers must continue to update and close their employees’ cases, if applicable.
| If your employee no longer works for you but received a mismatch and the case was: | Then: |
|---|---|
| Referred to SSA | You must wait for E-Verify to update the employee’s case so that you can close it in E-Verify. |
| A dual mismatch referred to SSA and DHS | You must wait for E-Verify to update the employee’s case so that you can close it in E-Verify. |
| Not referred to SSA or DHS because the employee chose not to take action or did not respond within 10 days of you notifying them of their mismatch | You should close the case in E-Verify. |
Last Updated Date:
04/24/2025