How to Process a Tentative Nonconfirmation (Mismatch)

Mismatch Process Overview

1. Discuss Mismatch

   • RECEIVE, read and reply to the Further Action Notice from E-Verify provided by your employer within 10 federal government working days after E-Verify issued the Tentative Nonconfirmation (mismatch) case result.
   • ENSURE that your name, date of birth, and Social Security number were entered correctly into E-Verify.

   • TELL your employer immediately if any information is incorrect.

     The Further Action Notice explains:

     • What a Tentative Nonconfirmation (mismatch) is,
     • How to contact the U.S. Department of Homeland Security (DHS) and/or visit a Social Security Administration (SSA) and
     • What information you will need when you contact DHS or visit SSA.

2. Make a Decision

   • DECIDE if you are going to take action to resolve the DHS and/or SSA mismatch case result.
   • NOTIFY your employer of your decision. E-Verify requires you to complete Steps 1 and 2 within 10 federal government working days after E-Verify issued the mismatch case result.

   If you decide to take action to resolve the mismatch: Your employer will refer your case to DHS and/or SSA through E-Verify. Your employer will also give you a Referral Date Confirmation, which provides you with the date by which you must contact DHS and/or visit SSA. Continue to Step 3.

   If you decide not to take action to resolve the mismatch: Your employer may terminate your employment and there are no additional steps for you.

   You must tell your employer whether you will take action to resolve the mismatch within 10 federal government working days after E-Verify issued the mismatch case result. If you do not tell your employer of your decision, your employer may terminate your employment.

3. Sign In or Visit Office

   • Option 1: CREATE or SIGN IN to a myE-Verify account to submit the required documents to DHS electronically that show your employment authorization and then call DHS at 888-897-7781 (TTY: 877-875-6028). Or if you cannot create a myE-Verify account, CALL DHS at 888-897-7781 (TTY: 877-875-6028) and speak to a representative who will help you work through the details of your case.
   • Option 2: VISIT your local SSA field office.

   Note: Your employer cannot take adverse action against you — including terminating employment, suspending employment, withholding pay or training, delaying a start date, or otherwise limiting employment—because of your decision to take action to resolve a mismatch case result while your E-Verify case is still pending with DHS and/or SSA.

4. Review Result

   • WAIT for your employer to inform you of the final E-Verify case result. Your case will update automatically in E-Verify based on the update by DHS and/or SSA. The final E-Verify result will indicate if E-Verify is able to confirm your work authorization.
     • See Reporting Violations if you believe your employer has misused E-Verify or discriminated against you.
     • If you receive a Final Nonconfirmation result, you or your employer can request additional review by calling E-Verify at 1-888-464-4218. In a further review, E-Verify may revisit a case result and issue a Status Update Letter to the employer and employer agent, if applicable, as well as notify you.