A TNC case result means the Form I-9, Employment Eligibility Verification, information you entered into E-Verify differs from records available to Department Homeland Security (DHS) and/or the Social Security Administration (SSA). E-Verify needs more information before it can confirm employment authorization. 

This manual provides guidance on E-Verify processes and outlines the rules and responsibilities for corporate administrators enrolled in E-Verify. Users must follow the guidelines set forth in the E-Verify Memorandum of Understanding for Employers (MOU) and rules and responsibilities outlined in this manual.

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On March 20, the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE) announced flexibility in complying with requirements related to Form I-9, Employment Eligibility Verification, due to COVID-19.

Because many areas are under stay-at-home orders due to COVID-19 and some online renewal services have restrictions, employees may experience challenges renewing a state driver’s license, a state ID card, or other Form I-9, Employment Eligibility Verification, List B identity document. Considering these circumstances, DHS is issuing a temporary policy regarding expired List B identity documents used to complete Form I-9, Employment Eligibility Verification.

USCIS released a revised M-274, Handbook for Employers: Guidance for Completing Form I-9, with expanded information on properly completing Form I-9, Employment Eligibility Verification.

Revisions include updates based on the recent Form I-9 release, as well as policy changes and clarifications.

Step by step instructions on how to create and submit cases in E-Verify.

If a new employee’s document was been lost, stolen, or damaged within three business days of the first day of employment, they may present a receipt showing they applied for a replacement document. 

E-Verify video library: View our E-Verify videos to learn about E-Verify’s many features and learn how E-Verify can benefit you and your business.

The Right to Work Poster from the  Department of Justice's Immigrant and Employee Rights Section (IER) in English & Spanish