Driver’s License Verification

More than 80% of employees present a driver’s license or state-issued identification (ID) card as proof of identity for Form I-9, Employment Eligibility Verification. Employers enter information from their new hires’ Form I-9 into E-Verify and create a case. E-Verify compares that information against records available to the U.S. Department of Homeland Security.

DHS AND SSA MISMATCHES

A DHS or SSA Tentative Nonconfirmation (mismatch) results when the information entered in E-Verify does not match DHS records or data available to SSA. A mismatch does not necessarily mean that the employee is not authorized to work in the United States.

Tentative Nonconfirmations (Mismatches)

E-Verify works by comparing the information employees provide for Form I-9, Employment Eligibility Verification, against records available to DHS and SSA. 

E-Verify Case

Generally, if the information matches, the employee’s case receives an Employment Authorized result in E-Verify. If the information does not match, the case will receive a Tentative Nonconfirmation (Mismatch) result and the employer must give the employee an opportunity to take action to resolve the mismatch.

Photo Matching

If photo matching is triggered, employers must confirm that the photo displayed in E-Verify is identical to the photo on the document the employee presented for Section 2 of their Form I-9.

Photo matching is triggered automatically if an employee presented:

Tips for an Employee to Prevent a Tentative Nonconfirmation (Mismatch) Case Result

E-Verify may issue a U.S. Department of Homeland Security (DHS) and/or Social Security Administration (SSA) Tentative Nonconfirmation (Mismatch) case result for a variety of reasons. For a list of possible reasons why your case received a mismatch case result, see Why did my E-Verify case receive a mismatch case result?

Tentative Nonconfirmation (Mismatch) Overview

Your employer may inform you that your E-Verify case received a U.S. Department of Homeland Security (DHS) and/or Social Security Administration (SSA) Tentative Nonconfirmation (mismatch) case result. 

A DHS and/or SSA mismatch means that the information your employer entered in E-Verify from your Form I-9, Employment Eligibility Verification, did not match records available to DHS and/or SSA. A DHS and/or SSA mismatch case result does not necessarily mean that you are not authorized to work in the United States.

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