E-Verify evaluates customer satisfaction annually by surveying users with standardized questions from the American Customer Satisfaction Index.
- E-Verify Customer Satisfaction Survey 2020 (PDF, 1015.92 KB)
- E-Verify Customer Satisfaction Survey 2019 (PDF, 2.62 MB)
- E-Verify Customer Satisfaction Survey 2018 (PDF, 2.16 MB)
- E-Verify Customer Satisfaction Survey 2017 (PDF, 2.33 MB)
- E-Verify Customer Satisfaction Survey 2016 (PDF, 1.83 MB)
- E-Verify Customer Satisfaction Survey 2015 (PDF, 1.65 MB)
- E-Verify Customer Satisfaction Survey 2013 (PDF, 1.29 MB)
- E-Verify Customer Satisfaction Survey 2012 (PDF, 831.46 KB)
- E-Verify Customer Satisfaction Survey 2011 (PDF, 1.25 MB)
Report Comparisons
In 2014, the research firm Westat conducted a survey of recent E-Verify users to gather information on employers’ opinions and experiences with using the program. The study is part of an ongoing evaluation of E-Verify. The survey sample consisted of 3,723 employers randomly chosen from a list of 76,828 eligible employers in the E-Verify Transaction Database.
Below are the 2014 Westat E-Verify User Survey Report, Key Findings, and Recommendation:
- Findings of the E-Verify User Survey 2014 (PDF, 2.17 MB)
- Summary Findings of the E-Verify User Survey 2014 (PDF, 181.2 KB)
- Recommendations of the E-Verify User Survey Report 2014 (PDF, 194.67 KB)
- Findings of the Evaluation E-Verify Accuracy 2012 (PDF, 1.19 MB)
- Summary Findings of the Evaluation E-Verify Accuracy 2012 (PDF, 77.94 KB)
- Findings of the Case Study of E-Verify Employer Agents and Their Clients 2011 (PDF, 803.49 KB)
- Findings on the Arizona Mandatory E-Verify Experience 2010 (PDF, 736.49 KB)
- Summary Findings on the Arizona Mandatory E-Verify Experience 2010 (PDF, 34.07 KB)
- Synopsis of Key Findings on E-Verify, Westat Study 2010 (PDF, 81.21 KB)
- Findings of The E-Verify Program Evaluation 2009 (PDF, 3.81 MB)
More Reports
E-Verify GAO Report 11-146 (PDF, 1.69 MB)
Employment Verification Report (December 2010) to the Subcommittee on Social Security, Committee on Ways and Means, House of Representatives
DHS Response to E-Verify GAO Report 11-146 (PDF, 54.34 KB)
The Department of Homeland Security appreciates the opportunity to review and respond to the Government Accountability Office (GAO) subject report.