A Case in Continuance status indicates that the employee has contacted DHS and/or visited an SSA field office, but more time is needed to determine a final case result. The reason DHS or SSA needs more time varies with each situation. Employers should check E-Verify periodically for case result updates. Employers may not terminate or take any other adverse action against an employee (such as denying work, delaying training, withholding pay, or otherwise assuming that they are not authorized to work) because of the mismatch, until the mismatch becomes a Final Nonconfirmation.
Once DHS or SSA has updated E-Verify, the case will have one of the following results:
- Employment Authorized, Section 3.1
- E-Verify Needs More Time, Section 3.2
- Close Case and Resubmit, Section 3.5
- Final Nonconfirmation, Section 3.6
Each case result requires its own actions or steps for employers to continue or close the case. These actions are outlined in each case result section throughout this manual.
If a case has had a DHS or SSA Case in Continuance result for more than 60 federal government working days, contact E-Verify Contact Center at 888-464-4218 or E-Verify@uscis.dhs.gov.
DHS or SSA Case in Continuance Summary
EMPLOYER ACTION
- Check E-Verify for case result updates and follow steps based on case result provided
EMPLOYEE ACTION
- None